Returns for all hair goods (i.e. eyebrow wigs accessories and equipment) EXCEPT oils, hair and body butters,may be accepted within 14 days after receipt of your order (provided the products are unused, unaltered, undamaged and in original packaging) for store credit OR replacement product. We also accept returns and/or exchanges for full hair bundles/sets as previously stated, not applicable for tailored wigs. Please note we will address and immediately replace ANY defective product. ****All returns are subject to a return authorization number or they will not be accepted at our facility**** Please contact us prior to returning merchandise. Return Shipping charges are the responsibility of the customer unless the incorrect items were received or items were defective or damaged in transit.
If products are damaged during transit please contact us within 3 business days from the date you received the goods. Please retain all products, packing material and boxes for claim purposes. To receive your new item(s) we must receive your returned merchandise prior to sending out replacement(s). There are no returns, credits or refunds on wholesale orders or clearance items. We FULLY inspect all orders before shipping and provide a final weight count which ensures the exact amount of hair receipted by the customer.
For any concerns on this policy, contact customer support via email at or via phone at 1(860)327-4247.