SHIPPING:

We ship our lace eyebrows within the USA and globally/internationally.  All packages are shipped FULLY INSURED..   No indirect shipping permitted.  If by any chance you do not receive your order due it to it being an error on the system end, we will investigate the situation and issue you a refund. However, if paying via PayPal you will be responsible for the refund fee. Your order will be processed immediately upon receipt during our standard business hours of Monday through Friday from 9am - 2pm Eastern Time.  Please allow a 2-3 business day processing time for all orders.  Total transit and processing time is typically within 7 days with a maximum of 10 days in the event if an order was placed prior to the weekend, holidays, or in climate weather conditions.  

 

FRAUD PREVENTION (billing and shipping):

Please note ALL packages are picked and packed with a 4 tier count and weighing system to ensure the proper quantity of bundles are included with you order.  To avoid a re-occurrence of fraudulent activity of individuals requesting additional hair for "missing bundles", please note we do not issue a refund, credit or replace hair goods without utilizing our extended investigative procedures first.  Customers are required to keep the original shipping packaging and contact us.  All orders are fully insured.  In the event an order was damaged in transit and missing/damaged contents, we will process a claim through the carrier and will need the ORIGINAL packaging in order to do so.  We secure ALL packaging and ship from our facility to the buyer with a 4x verified "consecutive weight in transit" to ensure all products are received that were ordered and shipped.  Unfortunately, we had to define and roll out such policy in order to avoid a hand few of online buyers who seek to fraud vendors on a recurring bases.   Although this is a complement to our brand, we do not tolerate fraud on any level.

 

 

For more info in regards to shipping and delivery, email us at customer@tailoredbrows.com.

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